If there are harvest tickets that are not able to be matched in Conservis then there will be a discrepancy in the reporting and it is imperative that these discrepancies be addressed as soon as possible in order to maintain accuracy of loads leaving the field, yields, and deliveries.
Steps for locating and fixing the Unmatched Harvest Tickets:
Fix any Unmatched Grain Cart Ticket This will eliminate many of the mismatched Field to Customer Tickets.
Harvest > Grain Tickets: Field to Customer > Select "Unmatched Harvest Tickets" > Filter
Note the name of a field that has an unmatched ticket
In the search settings, uncheck the "Unmatched Tickets" and search for that field
Check to see whether there are any duplicate Field to Customer tickets. These would be tickets with all of the same information but one attached to a delivery receipt, and the other attached to a Grain Cart (without a delivery receipt).
Open the hyperlink to go to the Delivery Receipt in a new tab
Under "Linked Tickets" select the other Field to Customer Ticket
Click Save
Returning to the Field to Customer Ticket list, delete the ticket that is not linked to a Delivery Receipt or a Grain Cart ticket.
If you are not able to resolve the ticket with these steps, please reach out the your CSM and they will help you resolve the discrepancy.