Q1. I can't login to my account.

Q2. I created a new field in the back office but it doesn't show up on the handheld drop-down lists.

Q3. Why do I see crops in my drop-down lists that I didn't plant on my farm?

Q4. Why isn't my crop showing up in the Handheld drop-down list for the field that I am in?

Q5. How do I combine two fields into one field?

Q6. Why are storage bins set up as equipment rather than locations?

Q7. There are multiple sites to set up the moisture percentage. Which moisture setting is used to calculate moisture adjustments?

Q8. What is the difference between Fiscal Year Start and Crop Year Start on the Settings page?

Q9. I use contract truckers during my harvest. How do I set them up and track their loads?

Q10. Can I cross-reference my crops assigned and crops showing on planting tickets by field?

Q11. I need help with my Bluetooth adapter. Where can I find that?

Q12. Why isn't my field showing as complete on yield reports? How can I indicate the field is complete?

Q13. Explain what a split ticket is and how it works.

Q14. I have two Grain Cart tickets that should have been matched as a split ticket but your system did not connect them. Why?

Q15. A split ticket was created in error, how do I fix it?

Q16. How do I add/link or delete/unlink a Grain Cart (GC) ticket to a Field to Customer (FC) or a Field to Storage (FS) ticket.

Q17. I have a Field to Customer or Field to Storage ticket with the following message: "Missing split GC ticket". What does it mean and how do I fix it?

Q18. I created a Field to Storage ticket and it should be a Field to Customer ticket. How do I switch it?

Q19. I created a Field to Customer ticket and it should be a Field to Storage ticket. How do I switch it?

Q20. I can't edit a Field to Customer (FC) ticket. What's wrong?

Q21. What is the difference between entering Gross and Tare Weight, Net Weight, or Adjusted Net Weight on a Delivery Receipt ticket?

Q22. How is the adjusted net weight calculated on my Delivery Receipts?

Q23. I changed the moisture on a Delivery Receipt but the Adjusted Net Weight did not change. Why?

Q24. A mistake was made on a Delivery Receipt ticket that has been settled. How do I fix it?

Q25. Why are my Delivery Receipts not showing in the drop down list for the Settlement that I just created?

Q26. My bin is empty but the Inventory report still shows an inventory balance. Why?

Q27. My Yield Report summary data in the header of the report doesn't list Average Yield or Adjusted Average Yield.

Q28. A field(s) shows "Unharvested acres" in my Yield Reports but it is complete.

Q29. How is the adjusted weight calculated for Yield Reports.

Q30. I chose delivered weights for my Yield Reports, how are yields calculated for fields that went to storage?

Q31. How do I print all pages of a report I generated?

Q32. What is the significance of the ticket numbering scheme?

SETUP FAQ's

Answer: Logins can fail for several reasons. Check the username and password with the Farm administrator to ensure they are correct. Passwords are case sensitive. If a password is forgotten, they can be reset in the Manage Team /Team Members tab by the farm administrator. Secondly, check that the proper role has been assigned to the user. Certain roles restrict access to portions of the Harvest application.

Answer: Logout of the Handheld device and log back in. The field should appear in the drop-down list.

Answer: Crops can be deleted under the Manage Team/Crops tab if no records have been created for the crop. Edit this list to eliminate the crop from the drop down lists.

Answer: There are two possible reasons for a crop not appearing for a field. Check the set up for the field to ensure that the crop has

been assigned to the field. Secondly, check the crop dates to ensure that the dates are valid for the current date. Once corrected, the Grain Cart Operator must logout and login to see the crop in the drop-down list.

Answer: Two fields can be combined into one field by adding the total of the acres for each field, the total planted acres for each field, and making sure that the crop and crop dates are accurate. The planted acres cannot exceed the acres defined for the field. Select "Inactive" for the status of the field that will not be used by the farm in the Harvest application.

Answer: In the Harvest application, anything that moves, processes or stores grain is defined as a piece of equipment. Following this rule, storage bins are defined as equipment. Storage equipment such as grain bins must be linked to a location during setup. Generally, bin sites are set up as locations and the individual bins are defined as equipment and linked to the bin site location. Multiple grain storage bins (equipment) can be assigned to a single bin storage site (location).

Answer: Moisture can be assigned in three places; entered on the Handheld device at ticket creation, assigned to a field, or in the master farm settings. The Harvest system will look first to the ticket for the moisture percentage. If moisture was not entered on

the ticket, the Harvest system will next look to the field data for the moisture percentage. Finally, if moisture was not entered on the Handheld or assigned to the field, the Harvest application will use the default value in the Manage Team/Settings tab.

Answer: The Fiscal Year is the start of the accounting cycle for the farm. The Crop Year is used to set the start of Harvest activity for a farm. For example, if the Crop Year is set to June, all tickets created prior to June 1st will be recorded as activities against the previous crop year. All tickets created after June 1st will be recorded as activities against the current crop year.

Answer: The Harvest application supports the use of contract truckers. The contract trucker is established under the Manage Team/Equipment tab. Select Create New Carrier and add the contract carrier name and a description if desired. Next, using the same Manage Grower/Equipment tab, select Create New Equipment. Add a unique identifier for each truck used by the contract trucker to create a new equipment record for the truck(s). Use the drop down list to add/link the Carrier name to the equipment record when creating the equipment record. The Customer Delivery reports and the Log Reports have a filter for Carrier. This allows tracking of all the loads transported by a contract truck.

Answer: Yes. You can find this in the Production tab. Click on all activities then on mismatched crops - this will give you a list of crops that do not match the planting ticket associated.

Answer: In the mobile app press on your profile (top left corner), then "Help."

You can also browse directly to Mobile Help (conservis.ag)

Answer: Typically this means your team did not check the "Field Complete" box when entering the ticket. The "Field Complete" box can be checked on any Grain Cart (GC) record created from the field. Use the sort feature on the Grain Cart Listing to find a GC record for the field that has actually been completed. Edit any record for that field and check the Field Complete box on the record. The field will now show complete on all the Yield Reports.

Answer: Split tickets are created via handheld devices when a grain cart has only enough grain to partially fill a semi-truck (new split) or is topping off a partially filled semi-truck (existing split).

The criteria for choosing New Split or Existing Split on the Handheld device is simple:

If the grain cart operator is partially filling an empty semi-truck, select New Split on the Handheld device. If the grain cart operator is topping off a partially filled semi-truck, select Existing Split on the Handheld device. A full grain cart may top off a truck (existing split) and put the remaining grain from the grain cart in an empty semi-truck (new

split). Two tickets are created on the Handheld for this transaction scenario.

Multiple existing splits may be linked to a single new split ticket if several grain carts are adding partial loads of grain to a single semi-truck.

Split tickets match on the receiving equipment within a defined time period to make the connection between new and existing split records. The time period is set in the Manage Users/ Settings tab. The time parameter is called "Ticket Link Interval (min) on the Settings page.

Answer: Split tickets match on the receiving equipment (semi truck) within a pre-defined timeframe. Check the receiving equipment for each ticket to insure that the same receiving equipment was used for both tickets. Secondly, check to make sure that the total time span between the time stamps on each ticket did not exceed the time parameter in the Settings page. The time parameter is called "Ticket Link Interval (min) on the Settings page.

Answer: If the split ticket was created for a Field to Customer (FC) ticket, the Grain Cart (GC) ticket must be unlinked from the FC ticket and a new FC ticket created for the unlinked GC ticket. This must be done because each load sent to an elevator will generate a Delivery Receipt and each Delivery Receipt is linked to a FC ticket. Unlink the ticket by using the procedure outlined in Q16 for unlinking a grain cart ticket. Once the ticket is unlinked, create a new FC ticket to match the data on the GC ticket and link the GC ticket to the new FC ticket. If the split ticket was created for a Field to Storage ticket there is no need to unlink the tickets as the loads that are going to a

storage bin are co-mingled.

Answer:

To ADD/Link a GC ticket to a FC or FS ticket:

a. Make a note of the GC ticket number and the weight of the crop on the ticket.

b. Select the FC or FS ticket to be adjusted.

c. Choose "Edit" for the FC or FS ticket selected.

d. Under "Matching Cart Tickets" select .

e. Use the drop down box to select the GC ticket to be added to the FC or FS ticket.

f. Add the weight of the GC ticket to the existing Loaded Weight of the FC or FS ticket.

g. Select "Save" to complete the edit.

Note: Failure to add the weight of the GC ticket to the weight of the FC or FS ticket will have the following effects:

To DELETE/Unlink a GC ticket from a FC or FS ticket:

h. Make a note of the GC ticket number and the weight of the crop on the ticket.

i. Select the FC or FS ticket to be adjusted.

j. Choose "Edit" for the FC or FS ticket selected.

k. Under "Matching Cart Tickets" locate the GC ticket to be deleted.

l. Use the trash icon to delete the record.

m. Subtract the weight of the GC ticket to the Loaded Weight of the FC or FS ticket.

n. Select "Save" to complete the edit.

Note: Failure to subtract the weight of the GC ticket to the weight of the FC or FS ticket will have the following effects:

Answer: There are two parts to a split grain cart ticket, a ticket created as a "New" split ticket, and a matching "Existing" split ticket. Split tickets match on the receiving equipment within a time frame determined by a parameter entered in the Manage Grower/Settings tab in the back office application. If a New split ticket is created and the system is unable to find a matching Existing split ticket, the above message will display in the linked Field to Customer (FC) or Field to Storage(FS)ticket. This can

happen if the cart operator fails to select "Existing Split" on his Handheld device when topping off a truck or if the time limit for splits in the Settings tab has been exceeded.

This message is a status message indicating that a split was started but not completed. An examination of tickets created after the linked "New Split" Grain Cart Ticket for the same piece of receiving equipment (semi truck) may reveal the matching ticket.

If the missing ticket is identified, use the procedure described in Q16 to add/link the Grain Cart Ticket. Note: The message does not disappear from the FC or FS ticket once the existing split ticket has been linked.

Answer: Simply select the Convert button on the left side of the Field to Storage ticket to be switched. The application will delete the Field to Storage ticket, create the new Field to Customer ticket, and link the grain cart ticket. The user must enter the Customer Delivery location before the Field to Customer ticket can be created.

Answer: Simply select the Convert button on the left side of the Field to Customer ticket to be switched. The application will delete the Field to Customer ticket, create the new Field to Storage ticket, and link the grain cart ticket. The user must enter the Storage location and Bin before the Field to Storage ticket can be created.

If a Delivery Receipt has been linked to the Field to Customer (FC) ticket to be converted, the Delivery Receipt must be unlinked from the ticket prior to using the Convert option. See Question 20 for instruction on how to unlink the Delivery

Receipt.

Answer: Once a Field to Customer ticket has been linked to a Delivery Receipt ticket it can no longer be edited. The solution is to unlink the ticket from the Delivery Receipt ticket, make the edit to the FC ticket, and then re-link the tickets. Use the following

procedure:

If the Delivery Receipt had been linked to a Settlement ticket, follow the instructions for Q24 a-f before proceeding.

Answer: Weight can be entered several ways on a Delivery Receipt. If the elevator ticket contains an Adjusted Net Weight on the elevator ticket, enter the value in the Adjusted Net Weight field. Any additional information recorded for Test Weight, Moisture, Damage, and Purity is informational only and not used in any calculations.

If the elevator does not calculate the Adjusted Net Weight, enter either the Gross and Tare or the Net Weight from the elevator ticket. Enter the values for Test Weight, Moisture, Damage, Foreign Matter as detailed on the elevator receipt. The Harvest

application will calculate the Adjusted Net Weight value using the Moisture value recorded from the ticket and the Shrink Rate for the crop recorded in the Settings tab.

In this case, the following formula is used to calculate Adjusted Net Weight:

Net Adj Weight = Wet Weight x [100 - (Shrink rate X (Actual Moisture - Target Moisture))]/100

Answer: Net Adj Weight = Wet Weight x [100 - (Shrink rate X (Actual Moisture - Target Moisture))]/100

Answer: If an adjustment must be made to the moisture percentage on a Delivery Receipt ticket, the Adjusted Net Weight previously calculated must be deleted from the field. Delete the Adjusted Net Weight, enter the new moisture percentage and save the ticket. The net adjusted weight will now reflect the new moisture rate in the calculation.

Answer: Once a Delivery Receipt (DR) ticket has been linked to a settlement it cannot be edited unless the ticket is unlinked from the Settlement Ticket.

Edit the Delivery Ticket using the following procedure:

a. View the Delivery Receipt in question and note the Matching Settlement Ticket number.

b. Select the Settlement tab, and filter for the Settlement Ticket number.

c. Chose "Edit" for the Settlement Ticket.

d. Locate the Delivery Receipt that needs to be unlinked for editing.

e. Use the trash icon to delete the Delivery Receipt from the Settlement.

f. Select "Save" to complete the edit.

g. Return to the Delivery Receipt tab and filter for the Delivery Receipt that needed to be changed.

h. Chose "Edit" for the Delivery Receipt.

i. Make the changes to the Delivery Receipt.

j. Select "Save" to complete the edit.

k. Return to the Settlement tab.

l. Select "Edit" for the Settlement Ticket.

m. Re-link the Delivery Receipt to the Settlement Ticket.

n. Select "Save" to complete the edit.

Answer: The customer and customer delivery location on the Delivery Receipt must match the customer and delivery location on the contract referenced on the Settlement Ticket. Check the contract to ensure that the correct customer delivery location was selected when the contract was created.

Answer: Moisture shrink, inaccurate pound per bushels settings, or missed transactions will all result in an inventory value appearing in the Harvest system after the bin has physically been emptied. Grain that was put into a storage bin at a moisture level higher than when it was taken out will shrink in the bin due to the moisture loss. This can be corrected by doing a moisture shrink adjustment for drying while in storage. An inaccurate pound per bushel setting may also overstate the inventory going into the bin. If the pounds per bushel setting is understated to the actual pounds per bushel, the inventory in the bin will be less than the inventory recorded in the Harvest application. Finally check for missed Storage to Customer tickets by matching all the delivery receipts from the elevator to the Storage to Customer tickets. All delivery receipts from an elevator should be matched to a Storage to Customer ticket.

Answer: The summary data at the top of the report calculates yield for any completed field. Fields that are listed as "Fields started" or "Unharvested acres" are not included in the summary header data. If a field that is labeled "Field started" has been completely harvested, select any grain cart ticket from the field and edit the Grain Cart ticket for the field. (Use the filter function on the Grain Cart ticket listing page to find a Grain Cart ticket for the field.) Check the "Field Complete" box on the ticket. Data will be included in the Yield calculations in the header of the report. If a field listed as "Unharvested acres" has been harvested, a Grain Cart (GC) ticket and either a Field to Customer (FC) or Field to Storage (FS) ticket should be created. One GC ticket and

one FC or FS ticket can be made for the entire field if the data is known.

Answer: A field is tagged as "Unharvested acres" if there have been no tickets created for the field. This can happen if a Grain Cart Operator forgets to record a field change on his handheld or if the Operator did not have an android device. If the Operator

forgot to do a field change it is likely that the crop harvested from this field has been added to another adjacent field. Look at adjacent fields harvested in the same time period to identify yield numbers that are out of range for the area and crop. The

fields then can be combined to account for the grain taken and the yields will adjust accordingly. Alternatively, if the actual weight for grain removed from the unharvested acres field is known, a single Grain Cart ticket and a single Field to Storage or

Field to Customer ticket can be created to account for the grain removed from the field.

If the field was harvested with no ticket activity, a single Grain Cart ticket and a single linked Field to Storage or Field to Customer ticket can be created to account for the grain removed from the field.

Answer: The Harvest system calculates yield with the best information available for each grain ticket created. Adjusted weights will be

pulled from the Delivery Receipt data if the ticket has been sent to an elevator or from the Grain Cart data if the ticket has not

been delivered.

GC Adjusted Weight Calculation:

Adjusted Weight = Wet Weight X [(100 - pre-dry moisture %)/(100 - post dry moisture %)]

An adjusted net weight can be recorded on a delivery receipt ticket direct from the paper ticket. If an adjusted net weight is not entered from the elevator paper ticket, the Harvest system will calculate the adjusted net weight using the following formula:

Net Adj Weight = Wet Weight x [100 - (Shrink rate X (Actual Moisture - Target Moisture))]/100

Answer: The report will calculate yield for each field using the delivered weight if a delivery receipt ticket has been processed for the Field to Customer (FC) or Storage to Customer (SC) ticket. If a delivery receipt ticket has not yet been processed or if the grain is still in storage the Harvest system will use the cart weight to calculate yield for the field.

Answer: Generate the desired report in the Harvest Report tab. Once the report is complete, select the PDF icon to create a .PDF file of the entire report. The .PDF file is created on your computer and will allow viewing/printing of the entire report.

Answer: The first alpha characters of any ticket number automatically generated by the Harvest application are meant to detail the type of ticket and define the origin of the ticket.

GC - Grain cart ticket created in the Backoffice

GCH - Grain Cart ticket created on the handheld Android device

FS - Field to Storage ticket created in the Backoffice

FSH - Field to Storage ticket created on the handheld Android device or thru a baton pass

FC - Field to Customer ticket created in the Backoffice

FCH - Field to Customer ticket created on the handheld Android device or thru a baton pass

SC - Storage to Customer created in the Backoffice

SCH - Storage to Customer created on the handheld Android device

DR - Delivery Receipt created in the Backoffice

SM - Settlement ticket created in the Backoffice

TT - Inventory Transfer ticket created in the Backoffice

AT - Inventory Adjustment ticket created in the Backoffice

The middle number in each ticket type references the crop year. A ticket created in 2022 may have a "- 21-" reference if the crop year is set to a date later than the date the ticket was created.